Adobe Support So Wrong: Downloads Don’t Work on Macs

So, it is Friday and I still haven’t gotten my shipment of CS3 disks. I bought CS3 on Monday and was unable to download the files. Kept getting an error courtesy of the “Adobe Download Manager”. See my previous post. The customer service rep assured me that it was an account problem, and not a cross-platform issue. He said trying on Windows would not be any different. But today I decided to launch Parallels and try downloading it from IE Windows anyway. Guess what: it is now downloading.

So the issue is with Adobe Download Manager and Macs. Shame on me for believing a  customer support person, I guess. Warning to all others. Shame on Adobe for having such a huge problem and not telling their support people how to deal with it. Shame on them for not offering an alternative download option.
I could have just saved $7 and bought this from Then a good portion of the money would have gone to instead of Adobe. Right now I’m $499 poorer with nothing in return.

Posted on April 20, 2007 at 9:36 am by Gary Rosenzweig · Permalink
In: General