Adobe Releases CS3, Download Broken

So I was surprised to see CS3 available today. I thought it would be on the 20th. But anyway, I bought my upgrade right away. After all, I am writing a book on Flash 9, so I wanted to get on the actual software ASAP.

But, after shelling over my money, I find that the “Adobe Download Manager” isn’t working. And there doesn’t seem to be an alternative.

If I am on Safari, I click to download my purchased CS3 and all I get is a never-ending coffee cup “Java startup” screen. On Firefox, I seem to get into the download manager, but immediately get this message after I am prompted to save the file: “The requested file is not available for download. Contact the author of the page that contains the link. This download will be canceled.”

So far, my trouble ticket opened at 7 a.m. this morning has  gone unanswered. I hate when companies decide that standard downloading isn’t good enough for them or some such. Why does there have to be an “Adobe Download Manager” at all? Or, at least offer me the option of a standard download.

I’ll try phone support next.

Posted on April 16, 2007 at 3:38 pm by Gary Rosenzweig · Permalink
In: General

One Response

Subscribe to comments via RSS

  1. Written by Gary
    on 4/17/2007 at 6:52 am