Developer Dispatch » Props to StubHub

Props to StubHub

When a company does something wrong, bloggers love to hit them. But you don’t see enough unsolicited blog posts about companies that do things right. I have never bought tickets to anything outside of official channels. But I wanted to see the Rockies in the playoffs, so I bought tickets through StubHub.com. I was very impressed by their professionalism. The Web site worked well, and their system of getting the tickets to you worked perfectly. Best of all, I was able to see my team win the Pennant because of them. Just felt like they deserved some praise. I’ll use them again.

Posted on October 16, 2007 at 12:43 pm by Gary Rosenzweig · Permalink
In: General

5 Responses

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  1. Written by David Buhler
    on 10/16/2007 at 3:27 pm
    Permalink

    Last time I bought tickets from StubHub for $420, I gave the tickets away to my parents as a present.

    My parents went to the theater.

    Someone else showed up with the same tickets, to the same seats.

  2. Written by matt
    on 12/11/2007 at 3:13 pm
    Permalink

    Stubhub has yet to send me back my unused tickets to a major league baseball playoff game.
    In order to get a refund I need the ‘hard’ tickets back from stubhub. Their company policy states that tickets will be returned to a seller if a game is canceled. There simply keep giving me the runaround.
    It’s now been 8 weeks and it looks like they want to keep my $160. I would not sell another ticket with this company, they cannot be trusted!

  3. Written by matt
    on 12/11/2007 at 3:13 pm
    Permalink

    Stubhub has yet to send me back my unused tickets to a major league baseball playoff game.
    In order to get a refund I need the ‘hard’ tickets back from stubhub. Their company policy states that tickets will be returned to a seller if a game is canceled. They simply keep giving me the runaround.
    It’s now been 8 weeks and it looks like they want to keep my $160. I would not sell another ticket with this company, they cannot be trusted!

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