Adobe Support So Wrong: Downloads Don’t Work on Macs
So, it is Friday and I still haven’t gotten my shipment of CS3 disks. I bought CS3 on Monday and was unable to download the files. Kept getting an error courtesy of the “Adobe Download Manager”. See my previous post. The customer service rep assured me that it was an account problem, and not a cross-platform issue. He said trying on Windows would not be any different. But today I decided to launch Parallels and try downloading it from IE Windows anyway. Guess what: it is now downloading.
So the issue is with Adobe Download Manager and Macs. Shame on me for believing a customer support person, I guess. Warning to all others. Shame on Adobe for having such a huge problem and not telling their support people how to deal with it. Shame on them for not offering an alternative download option.
I could have just saved $7 and bought this from Amazon.com. Then a good portion of the money would have gone to Amazon.com instead of Adobe. Right now I’m $499 poorer with nothing in return.
One Response to “Adobe Support So Wrong: Downloads Don’t Work on Macs”
Adobe Download Manager is atrociously bad. I’m completely embarrassed for Adobe every time I have to use it because I would never dare release software that works so badly. I use a limited user account on my Mac most of the time for the extra security. It simply asks for my admin password when I want to do something potentially dangerous like install software. That’s awesome. You’d think a top-notch company like Adobe would write software to take advantage of whatever API exists for privilege elevation like that. Nope. I have to copy ADM to a shared folder, log out of my account, and log into the Administrator account directly to actually run ADM.
Adobe: Please give me direct downloads to files, or FIX your ADM software to run in limited accounts by allowing my to run it as an Administrator. It sucks!
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