Adobe Releases CS3, Download Broken

So I was surprised to see CS3 available today. I thought it would be on the 20th. But anyway, I bought my upgrade right away. After all, I am writing a book on Flash 9, so I wanted to get on the actual software ASAP.

But, after shelling over my money, I find that the “Adobe Download Manager” isn’t working. And there doesn’t seem to be an alternative.

If I am on Safari, I click to download my purchased CS3 and all I get is a never-ending coffee cup “Java startup” screen. On Firefox, I seem to get into the download manager, but immediately get this message after I am prompted to save the file: “The requested file is not available for download. Contact the author of the page that contains the link. This download will be canceled.”

So far, my trouble ticket opened at 7 a.m. this morning has  gone unanswered. I hate when companies decide that standard downloading isn’t good enough for them or some such. Why does there have to be an “Adobe Download Manager” at all? Or, at least offer me the option of a standard download.

I’ll try phone support next.

Posted on April 16, 2007 at 3:38 pm by Gary Rosenzweig · Permalink
In: General

One Response

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  1. Written by Gary
    on 4/17/2007 at 6:52 am
    Permalink

    Update: Talked to customer support. They said it was a known problem with some accounts and that they would have to ship me a CD! I can’t believe they don’t have an alternate download. Now I have to wait until Thursday to get what I paid for on Monday. The result of this is that I won’t be buying any of the other copies (for the rest of my company) through Adobe. So they’ll make wholesale profit when they could be making retail profit. Doesn’t make me want to buy ADBE stock.

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